Welcome to the Tapworks Water Softener user manual․ This guide provides essential information for installing, operating, and maintaining your Ultra 9, AD11, or Infinity model․ Designed for efficiency and ease of use, these compact systems ensure continuous soft water supply with minimal maintenance․
Product Overview
The Tapworks water softener is designed to provide a reliable and efficient solution for hard water issues in your home․ Available in models such as Ultra 9, AD11, and Infinity, these systems are compact and suitable for tight spaces while delivering high-quality softened water․ Each model is equipped with advanced features like automatic regeneration and a user-friendly interface․ The Ultra 9 and AD11 models are particularly popular for their ease of installation and maintenance․ Tapworks water softeners are built with durable components and are designed to protect your home from limescale buildup, ensuring better water quality for drinking, cleaning, and appliances․ With a focus on efficiency, these systems are engineered to minimize water and salt usage while maintaining optimal performance․ Whether you’re looking for a compact solution or a high-capacity system, Tapworks offers a range of options to meet your specific needs․
Key Features
The Tapworks water softener models, including Ultra 9, AD11, and Infinity, boast several key features that enhance their performance and user experience․ These systems are designed with compact designs, making them ideal for small spaces while still providing high-capacity water softening․ They include an all-in-one easy-fit kit with essential components like inlet/outlet hoses, bypass valves, and drain tubing, simplifying installation․ The units are equipped with advanced regeneration technology, allowing them to regenerate efficiently and minimize salt usage․ Additionally, Tapworks water softeners feature a unique diagnostic data transfer system, enabling automated service evaluations for optimal maintenance․ The systems are built with high-quality, durable materials and come with a 12-month parts and labor warranty, extendable to 2 years․ These features ensure long-term reliability, improved water quality, and reduced limescale buildup, making Tapworks water softeners a practical and efficient choice for homeowners․
Safety Precautions
To ensure safe and effective use of your Tapworks water softener, follow these essential safety precautions․ Always disconnect the power supply before performing maintenance or repairs․ Keep the unit away from direct sunlight and moisture to avoid electrical hazards․ Avoid ingesting salt or handling it with wet hands, as it can cause skin irritation․ When installing, ensure all connections are secure to prevent leaks, which could lead to water damage or slippery surfaces․ Use a drain nearby for regeneration discharge, as improper drainage may cause flooding․ Do not operate the system if you suspect a malfunction; instead, contact a professional․ Regularly inspect hoses and fittings for wear and tear to prevent leaks․ Store salt in a dry, cool place out of reach of children․ Follow all local regulations for disposing of waste water from the regeneration process․ By adhering to these guidelines, you can ensure a safe and efficient operation of your Tapworks water softener․
Installation
The Tapworks water softener installation is relatively straightforward but recommended to be carried out by a plumber or experienced individual․ The compact design suits tight spaces, and the all-in-one kit includes everything needed for a seamless setup․
Before starting the installation of your Tapworks water softener, ensure you have all components from the all-in-one kit․ Verify the location for the unit, ideally near the water supply inlet and upstream of other plumbing fixtures․ Check for a nearby drain to accommodate regeneration discharge․ Ensure the bypass valve and check valve are included to allow easy system maintenance․ Confirm the space can accommodate the compact design, especially for models like the NSC11PRO with an 11-liter tank․ Review local plumbing regulations and safety guidelines to avoid any legal or technical issues․ Make sure all tools and materials, such as flexible hoses and reducers, are readily available․ This preparation will ensure a smooth and efficient installation process, minimizing potential disruptions to your water supply․ Proper planning now will help maximize the performance and longevity of your Tapworks water softener․ Place the water softener unit in a convenient location near the water supply inlet, ensuring easy access for maintenance․ To connect the inlet and outlet hoses to your Tapworks water softener, begin by identifying the correct ports on the unit․ The inlet hose connects to the mains water supply, while the outlet hose directs softened water to your home’s plumbing system․ Use the supplied hoses or purchase large-bore flexible hoses from Tapworks for optimal flow․ Attach the hoses securely to the ports, ensuring the O-rings are properly seated to prevent leaks․ Tighten the connections by hand or with a wrench, being careful not to overtighten․ Once connected, inspect all joints for any signs of moisture or leakage․ If leaks are detected, gently tighten the connections or replace the O-rings if necessary․ Finally, ensure the bypass valve is in the correct position to allow water to flow through the softener․ Properly connected hoses are essential for efficient operation and to maintain water pressure throughout your home․ The bypass valve allows you to isolate the water softener for maintenance or regeneration without interrupting water supply to your home․ To set it up, first, mount the bypass valve near the softener unit using the provided brackets․ Next, connect the inlet and outlet hoses to the valve, ensuring they align with the correct ports․ The valve should be in the “bypass” position during installation to prevent water flow through the softener until setup is complete․ Once connected, turn the valve to the “service” position to allow water to flow through the softener․ Always use the supplied or recommended hoses to maintain optimal water pressure and flow․ Regularly inspect the valve for leaks and ensure it is tightened securely․ The bypass valve is a critical component for system maintenance, enabling easy servicing and regeneration without disrupting water usage․ Proper setup ensures smooth operation and longevity of your Tapworks water softener․ After completing the installation, perform a series of checks to ensure your Tapworks water softener is functioning correctly․ First, inspect all connections for leaks, paying attention to the inlet and outlet hoses, bypass valve, and drain line․ Turn on the water supply slowly and check for any signs of moisture or dripping․ Next, verify that the bypass valve is in the correct position (either “service” or “bypass”) depending on your current needs․ Test the water hardness settings by running a cycle and checking the water quality․ Ensure the drain is properly connected and functioning during regeneration․ Finally, monitor the system’s operation for unusual noises or vibrations, which could indicate improper installation․ If everything appears normal, your Tapworks water softener is ready for daily use․ Regular post-installation checks help maintain efficiency and prevent potential issues․ Always refer to the user manual for specific guidance․ The Tapworks water softener operates efficiently, providing continuous soft water․ It features automatic regeneration based on water usage, ensuring optimal performance․ Daily operation is smooth and requires minimal user intervention․ The initial setup of your Tapworks water softener is straightforward․ Begin by ensuring the unit is correctly positioned and level to prevent uneven operation․ Next, set the time and water hardness level according to your local water supply․ These parameters are essential for the system to function optimally․ Connect the inlet and outlet hoses securely, ensuring no leaks․ Plug in the power cord and allow the system to initialize․ During this phase, the softener will automatically detect settings and prepare for operation․ Once initialized, run a few cycles to flush out any debris or air pockets in the system․ Regularly check the salt levels to ensure uninterrupted soft water supply․ Refer to the user manual for specific guidelines on setting the correct hardness level and troubleshooting any initial issues․ Proper setup ensures efficient operation and longevity of the unit․ Once installed, your Tapworks water softener operates automatically, requiring minimal daily interaction․ Start by ensuring the salt levels are adequate, as low salt can disrupt the softening process․ Monitor the water hardness setting periodically to maintain optimal performance․ During daily use, the system will regenerate based on water usage, ensuring a consistent supply of soft water․ For households with varying water demands, the automatic demand-based regeneration feature adjusts to your needs․ If you notice any changes in water quality, check the hardness setting or salt levels․ The bypass valve allows you to temporarily switch to unsoftened water, useful for specific tasks like watering plants․ Regularly inspect the drain hose to ensure proper water discharge during regeneration․ With proper care, your Tapworks water softener will deliver soft water reliably․ Refer to the user manual for guidance on adjusting settings or addressing minor issues․ Daily checks ensure smooth operation and maintain water quality․ The Tapworks water softener regenerates automatically, ensuring a continuous supply of soft water․ This process typically occurs when water hardness reaches a preset level or after a specific volume of water has been used․ During regeneration, the system cycles through three phases: backwash, brine rinse, and fast rinse․ The backwash phase cleans the resin, the brine rinse recharges it with salt, and the fast rinse prepares the system for normal operation․ A drain is required for water discharged during this process, and the bypass valve ensures unsoftened water is not used during regeneration․ The salt cabinet remains dry, and softened water remains available during the first phase; The system’s automatic demand-based regeneration optimizes water and salt usage, adjusting frequency based on household needs․ Regular regeneration ensures consistent water quality and system performance․ Always ensure the drain and bypass valve are correctly installed for smooth operation․ This process is essential for maintaining the effectiveness of your water softener․ Monitoring water hardness is essential to ensure your Tapworks water softener operates efficiently․ The system automatically detects hardness levels and adjusts regeneration cycles accordingly․ Regular testing can confirm whether the water softener is functioning correctly․ Use a water hardness test strip to measure the hardness of your water before and after softening․ If the softened water shows little to no hardness, the system is performing well․ Over time, you may notice changes in water quality, such as spots or scaling, which could indicate a need to adjust settings or regenerate the system manually․ The Tapworks water softener is equipped with a diagnostic data transfer system to help monitor performance and address potential issues․ For optimal results, check the water hardness every 1-2 months and ensure the salt levels are adequate․ If you notice any inconsistencies, refer to the troubleshooting section for guidance․ Proper monitoring ensures consistent soft water and extends the lifespan of your system․ Regular maintenance ensures optimal performance of your Tapworks water softener․ Clean the unit periodically, check for leaks, and replace salt as needed․ Schedule professional servicing annually for longevity․ Regular cleaning of your Tapworks water softener ensures optimal performance and longevity․ Start by turning off the power and water supply before cleaning․ Use a soft cloth and mild detergent to wipe down the exterior, removing any dust or stains․ For the control panel, avoid harsh chemicals to prevent damage․ Clean the salt storage area by brushing away any salt bridges or debris․ Ensure the resin tank is inspected periodically for sediment buildup․ If necessary, rinse the resin bed according to the manufacturer’s instructions․ Always refer to the user manual for specific cleaning procedures tailored to your model, such as the Ultra 9, AD11, or Infinity․ Proper maintenance helps maintain water quality and system efficiency, ensuring your Tapworks water softener continues to deliver soft water reliably․ Regularly replacing the salt in your Tapworks water softener is essential for maintaining optimal performance․ Use high-quality block or tablet salt specifically designed for water softeners․ Avoid using rock salt or ice-melting products, as they may contain impurities that can damage the system․ To refill the salt, locate the salt tank, usually situated next to the resin tank․ Open the lid and pour in the recommended amount of salt, ensuring not to overfill․ The ideal salt level should be just above the water level in the tank․ After refilling, close the lid securely․ If you notice salt bridging or hardening at the bottom of the tank, use a broom handle or similar tool to break it up․ Always check the salt level periodically, especially during high water usage․ Proper salt maintenance ensures continuous soft water production and prevents system malfunctions․ Refer to your specific model’s guidelines for exact salt requirements․ Regularly checking for leaks is crucial to ensure the longevity and efficiency of your Tapworks water softener․ Start by turning off the water supply to the unit before inspecting․ Visually examine all connections, hoses, and valves for signs of moisture, droplets, or water puddles․ Pay particular attention to the inlet and outlet hoses, bypass valve, and drain line connections․ If you suspect a leak, mix a small amount of dish soap with water and apply it to the suspected area․ Bubbles will form if there is an escape of air or water․ After identifying any leaks, tighten the connections gently but firmly․ If the issue persists, replace the affected part; Regular inspections can prevent minor issues from escalating into major problems․ Always refer to your Tapworks user manual for specific guidance on handling leaks and maintenance․ Promptly addressing leaks ensures uninterrupted soft water supply and protects your system from damage․ Regular servicing is essential to maintain the optimal performance and longevity of your Tapworks water softener․ Start by checking the salt levels in the brine tank every month and refilling as needed to ensure proper regeneration․ Inspect the unit for any visible signs of wear or damage, such as cracks in hoses or corrosion on metal parts․ Clean the venturi valve and injector annually to prevent mineral buildup, which can reduce system efficiency․ Additionally, check the bypass valve to ensure it is functioning correctly and not allowing hard water to bypass the softener․ Every 12 months, schedule a professional service to inspect internal components and replace worn parts․ Regular servicing not only ensures continuous soft water supply but also prevents costly repairs․ Refer to your Tapworks user manual for detailed instructions and diagrams to guide you through the servicing process․ This section helps identify and resolve common issues with your Tapworks water softener․ From error codes to system malfunctions, troubleshooting ensures your unit operates efficiently and effectively, minimizing downtime․ Users of Tapworks water softeners may encounter issues such as inconsistent water softness, error codes, or system malfunctions․ One common problem is the unit not regenerating properly, often due to incorrect hardness settings or low salt levels․ Another issue is water bypassing the softener, which can occur if the bypass valve is not fully closed․ Leaks from hoses or fittings are also frequent and typically require tightening connections or replacing worn-out seals․ Additionally, some users report error codes related to flow rate or sensor malfunctions, which may necessitate professional servicing․ Regular maintenance, such as checking salt levels and ensuring proper installation, can prevent many of these issues․ If problems persist, refer to the troubleshooting section or contact Tapworks customer support for assistance․ Tapworks water softeners may display error codes to indicate specific issues․ These codes help diagnose problems quickly․ Common error codes include those related to flow rate malfunctions, sensor failures, or low salt levels․ For example, an “E1” error typically signifies a flow rate issue, while “E2” may indicate a sensor malfunction․ Low salt levels might trigger an “E3” error, reminding you to refill the salt․ Each error code is accompanied by a description in the manual, guiding you through troubleshooting steps․ If an error persists after following the manual’s instructions, contact Tapworks customer support for further assistance․ Regular maintenance, such as checking sensors and salt levels, can help prevent these issues․ Always refer to the manual for a comprehensive list of error codes and their solutions to ensure optimal performance of your water softener․ Resetting your Tapworks water softener is a straightforward process designed to resolve minor issues or restore default settings․ To reset the system, first, switch off the power supply to the unit․ Locate the reset button, usually found at the back or bottom of the softener, and press and hold it for 10-15 seconds․ While holding the reset button, restore the power supply and release the button․ The system will automatically restart and revert to its factory settings․ After resetting, the softener will begin a new regeneration cycle to ensure optimal performance․ Note that any custom settings, such as water hardness levels, may need to be reconfigured after a reset․ If the issue persists, refer to the error codes section for further troubleshooting guidance․ Regular resets can help maintain the system’s efficiency, especially after maintenance or repairs; Always ensure the unit is unplugged before performing a reset to avoid any electrical issues․ The Tapworks water softener is equipped with advanced diagnostic tools to help users identify and resolve issues efficiently․ The system features an Automated Service Evaluation System, which provides real-time monitoring of performance metrics, such as water hardness levels, flow rates, and regeneration cycles․ This feature allows for early detection of potential problems, ensuring optimal operation․ Additionally, the softener includes a built-in diagnostic display that shows error codes and maintenance alerts․ Users can navigate through the menu to access detailed operational data, error logs, and maintenance reminders․ For advanced troubleshooting, the system supports connectivity with external diagnostic devices, enabling technicians to analyze performance remotely․ Regular use of these diagnostic tools ensures the system operates at peak efficiency and extends its lifespan․ Refer to the user manual for a comprehensive guide on interpreting diagnostic data and resolving common issues․ By leveraging these tools, users can maintain their Tapworks water softener with confidence and minimize downtime․ Tapworks water softeners come with a 12-month parts and labour warranty, extendable to 24 months by registering the product․ Dedicated customer support is available for assistance․ Tapworks water softeners are backed by a comprehensive 12-month parts and labour warranty, ensuring coverage for any manufacturing defects or issues arising within the first year of use․ This warranty is designed to provide peace of mind and protect your investment in a high-quality water softening system․ To extend the warranty period to 24 months, users can complete and return the provided guarantee registration card․ This extended coverage reinforces Tapworks’ commitment to customer satisfaction and product reliability․ The warranty terms are outlined in detail within this manual, and any claims must be accompanied by proof of purchase․ For further details or to register your product, visit the Tapworks website or contact their customer support team․ Tapworks offers an optional extended warranty program, allowing users to extend their coverage beyond the standard 12-month period․ By registering your product within 30 days of purchase, you can upgrade to a 24-month warranty, providing an additional year of protection․ This extended coverage includes both parts and labour, ensuring that any issues arising during the extended period are addressed without additional costs․ The registration process is straightforward and can be completed online through the Tapworks website․ Extended warranty options are particularly beneficial for users seeking long-term security and minimal maintenance costs․ For more details on the terms and conditions, refer to the warranty section of this manual or contact Tapworks customer support․ This program underscores Tapworks’ dedication to delivering exceptional after-sales service and product reliability․ For any inquiries, technical assistance, or support regarding your Tapworks water softener, our dedicated customer service team is available to help․ You can reach us by calling 01494 480 621 during business hours․ Additionally, you can contact us via email through the contact form on the official Tapworks website․ Our representatives are trained to address a wide range of topics, from installation guidance to troubleshooting common issues․ For your convenience, we also provide online resources, including user manuals, troubleshooting guides, and frequently asked questions (FAQs)․ Should you encounter any problems with your water softener, please have your model number and purchase date ready to expedite assistance; Tapworks is committed to ensuring your satisfaction and providing prompt, effective support to resolve any concerns․ Tapworks offers a range of online resources to help you make the most of your water softener․ Visit the official Tapworks website to access comprehensive guides, including user manuals, troubleshooting tips, and frequently asked questions (FAQs)․ You can also download installation manuals for specific models like the Ultra 9, AD11, and Infinity․ Additionally, the website provides detailed information on product specifications, maintenance tips, and warranty details․ For technical support, you can submit queries through the contact form or refer to the diagnostic tools available online․ The website also features customer reviews and ratings to help you understand the performance and benefits of Tapworks water softeners․ By utilizing these resources, you can ensure optimal performance and extend the lifespan of your unit․ Visit Tapworks official website for all your support needs․Pre-Installation Checks
Step-by-Step Installation Guide
Connect the inlet and outlet hoses to the appropriate ports on the softener, securing them tightly to prevent leaks․
Install the bypass valve, following the manufacturer’s instructions to ensure proper flow control during regeneration․
Attach the drain line to the softener’s drain port and direct it to a nearby floor drain or suitable discharge point․
Plug in the power cord and ensure the unit is level to prevent operational issues․
Set the time and water hardness parameters on the control panel, referring to your local water test results for accuracy․
Initiate the system by running a manual regeneration cycle to flush out any debris and prepare the softener for use․
Test the water supply to confirm soft water is flowing correctly through all taps․
By following these steps, your Tapworks water softener will be correctly installed and ready to provide softened water throughout your home․Connecting Inlet and Outlet Hoses
Bypass Valve Setup
Post-Installation Checks
Operation
Initial Setup
Daily Use
Regeneration Process
Monitoring Water Hardness
Maintenance
Cleaning the Unit
Replacing Salt
Checking for Leaks
Regular Servicing
Troubleshooting
Common Issues
Error Codes
Resetting the System
Diagnostic Tools
Warranty and Support
Warranty Information
Extended Warranty Options
Customer Support Contact
Online Resources